Cancellation and refund Policy

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Innovative eCommerce Web Solutions


Cancellation Policy

Innovative believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
Under this policy:

Cancellations will be considered only if the request is made within 24 hours of placing an order.

No cancellations are entertained for those products that the Innovative eCommerce Web Solutions Sales Team has obtained on special occasions like Diwali, Holi, and Independence Day etc. These are limited occasion offers and therefore cancellations are not possible.

Innovative does not accept cancellation requests for domain registration, multimedia presentation, payment gateway, mobile application, SSL certificate, content development, printing services and SEO related service.

In case you feel that the product received is not as shown on the site, you must bring it to the notice of our Customer Service Team within 24 hours of receiving the product. The Customer Service Team / Sales Team after looking into your complaint will take an appropriate decision.

For your existing account cancellation, all requests for cancelling any services must be made with at least 7 days before the next invoice is due.

For domain related services cancellation, you will retain the ownership of your domain name for as long as you continue to renew the domain.You can renew the domain with Innovative or may transfer your domain to another registrar before expiration.

Refund Policy

All our services are covered by money-back guarantee. If you are not satisfied with the services, you have to report within 24 hours, and our Customer Service Team / Sales Team will look in to the matter and then will take an appropriate decision.

100% refund is guaranteed in the following cases


There is absolutely NO refunds in the following cases


To request a refund, simply contact us with your purchase details within 24 hours of your purchase. Please include your order number and optionally tell us why you're requesting a refund we take customer feedback very seriously and use it to constantly improve our products and quality of service.

Refunds are processed within 5 days period.

Innovative  reserve the right to make changes to this policy. Any changes to this policy will be posted on this page.